Be responsible for development amp; support of the core platform
To pick and resolve tickets these within Service Levels. If not resolvable then escalated the ticket to Level 3 Support.
Progress work tasks on a day-to-day basis as assigned by the team leader
Use established work processes and procedures conductive with and in line with application management best practice
Provide initial 1st line technical support to clients to normal business hours then gradually on a rolling 24 * 7 basis, including the provision of emergency support
Provision of on-site / off-site support to client to manage installation and QA testing of the Idenfo application
Understanding of functional aspects of the Idenfo platform to manage front end configuration changes under the direction of either the customer or an Idenfo business analyst
Ensure regular acquisition and transfer of application knowledge from the wider development team
Ensure that the core applications and interface performance is monitored effectively and take appropriate timely action to reduce outages and client impacts.
Support packaging and deployment of new software upgrades into client UAT, Production and DR environments
Support the provisioning of new infrastructure solutions as required from time to time by the wider development team
Lead the deployment of new infrastructure upgrades into client UAT, Production and DR environments, and testing environments as required, allowing for on-premise installations as required.
Essential o 4-5 years technically as part of a Level 1 or 2 application support/development team o Docker containers with Swarm and Bitbucket code repository or similar o Detailed working knowledge of Node.js, VueJs, Express Framework, NGiNX, Python and supporting frameworks, Ubuntu/Linux, MongoDB o Understanding of microservices architecture o Designing, developing and integrating APIs o Agile development experience, and ability to provide good quality documentation o Hands on experience of application support ideally at a Bank and/or Private Cloud or AWS o Ability to communicate technical problems in a business-like way o Passion, drive, energy and an ability to think outside the box Desirable o Evidence of transfer of knowledge best practice from development teams to support teams. o Knowledge of advanced technologies such as soft robotics and machine learning o On-site experience at a client site while working for a vendor organisation o Knowledge of/Exposure Financial Services