Live Chat Support Representative
Athar Business Machines FZE / DubaiMachines, Pakistan

EDUCATION: A-Levels/ Bachelors

We at Dubaimachines.com, a venture of Athar Business Machines FZE are looking for an energetic and customer-centric Live Chat Support Representative who will be handling the live website chat for multiple domains and the target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

• Customer Support
• English is must
• Usage of Word and Excel
• Tech Savvy
• Internet & Computer Friendly

Job Rewards and Benefits