Shift Support Engineer
Deezon, Pakistan

Deezon is looking for experienced Level 2/3 support engineers with a profound knowledge of Linux and Windows. You will be offering technical & customer support to our clients all across the world.

Job Responsibilities:

• Respond to telephone, phone, email and support requests
• Responsible for systems administration for the group, including networks, applications and operating systems. This includes implementation, configuration, troubleshooting, security, and usage monitoring.
• Responsible for administering and maintaining the systems / servers to support the business operations and end users.
• Follow up on customer issues via Helpdesk and provide necessary support
• Coordinate with other departments for issue resolution

Skills Desired:

• Strong skills and experience with cPanel/WHM and Plesk
• Sound knowledge of WHMCS, Kyako Helpdesk and similar ticketing software
• Must be comfortable troubleshooting through Linux SSH
• Strong understanding when troubleshooting Web, DNS, Email and MySQL server issues

Job Requirements:

• Minimum 2 years of experience in web hosting industry or relevant field
• Possessing a Bachelor's degree in CS or equivalent
• A stable internet connection, phone, mic and web cam
• UPS or alternative solution to be continuously online during the shift timings
• Highly motivated, ambitious and goal oriented
• Strong writing and communication skills
• Ability to handle customer resistance and deal with criticism
• Effective time management 

Job Rewards and Benefits