Senior Manager - Managed Services (Operations Management)

Senior Manager - Managed Services (Operations Management)
Inbox Business Technologies, Pakistan

1 Year
0 - 0
Job Type
Job Shift
Job Category
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 23, 2023
Last Date
Apr 23, 2023

Job Description

  • Undertake the development, transitioning, monitoring and reporting of the Managed Services Operations
  • Ensure the governance and risk management and guidance are in place to clearly define responsibilities, processes, delegations and decision-making powers
  • Lead the operations team and oversee its functions, resources, financial management, human resource management, facilities, information and communications.
  • Manage customer/vendor relationships, contracts and compliance
  • Be involved in all aspects of the engagement, from proposal and budget planning to delivery of services to customer
  • Develop, implement and review operational policies and procedures
  • Service level management, monitoring and ensuring all SLAs are being achieved with no chance of customer dissatisfaction or penalty imposition

Project Management

  • Prepare estimates and detailed project plan for all phases of the project
  • Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues
  • Establish and maintain a high level of communication directly with all the stakeholders

Vendor Management

  • Assisting procurement to identifying vendors for business needs
  • Seeking quotes and negotiating all commercial and financial terms

Human Resource Management

  • Providing guidance to direct reports, typically comprising first-line managers and supervisors also assigning and monitoring their KPI's
  • Mentor and support the learning and development of team members
  • Assist HR with recruiting when necessary
  • Managing hiring and firing needs and requests
  • Monitor staff performance and complete performance reviews on regular intervals

Pre-Sales (Solution Architecture)

  • RFP postmortem and identifying customer requirements also converting their expectations to tangible requirements i-e products, resources, service levels, Opex and capex
  • Coordinate with all concerned functional units and preparing commercial and technical proposals

Commercial Responsibilities

  • Develop project opportunities (up-sell/cross-sell) through proactive marketing
  • Assisting in project recoveries along with customer follow-ups, ensuring all requisites are met
  • Pursuing intern and external teams for purchase orders and contracts
  • Showcasing company portfolios to current and new customers

Financial Responsibilities

  • Manage financial sustainability and budget of the projects
  • Meets financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Customer Dealing

  • Ensure that customer inquiries are handled efficiently
  • Contribute to strong client relationships through meaningful interactions with high level client personnel
  • Listen to voice of customer and undertake all measures to achieve their satisfaction
  • Listening to all escalation and addressing their grievances

Strategic Engagement

  • Make important policy, planning, and strategy decisions
  • Working with cross functional units to ensure collaboration for shared goals
  • Interacting with senior management for projects and operations visibility
  • Working on Projects and Operations governance and frameworks and ensuring compliance (ITIL and PM)
  • Working with senior management and other peers for strategy development and execution planning pertaining to Managed Services or Strategic projects

Legal amp; Compliances

  • Review contractual terms and identify potential conflicts
  • Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations
  • Reaching-out legal team for all project requirements i-e (but not limited to) formal-written communication, contract reviews, changes and addendums


  • Resource required must have 7 to 10 years of experience
  • Candidate must at least Bachelors degree
  • Stakeholder management
  • Monitoring amp; Reporting
  • Project Management
  • Pre-Sales


  • Health Insurance (IPD amp; OPD)
  • Life Insurance
  • PF
  • Mobile Allowance
  • Car Allowance

Job Specification

Inbox Business Technologies

Information Technology and Services - Islamabad, Pakistan