Job Description
- Coordinate the daily operation of the Engineering Department in an international matrix organisation.
- Serve as single point of contact for all problems in the Field Operations environment; aggressively pursues root causes for service failures and communicates regularly to the Country Manager and the VP Operations.
- Assist with new site turn up and development. Tasks may include resource planning, cost estimates and adherence to set deliverables.
- Establish and maintain strong vendor relationships with local providers.
- Develop or assist in the development and implementation of policies and procedures to ensure efficient and safe technical operation of the department.
- Manage and executes against the local engineering budget
- Ensure compliance with accepted maintenance procedures and policies.
- Ensure compliance with written operating plans and procedures, company policies, labour laws, and European Union rules and regulations, and Hazardous Materials.
- Manage 24x7x365 support teams, schedule on-call rotation, assign truck-rolls, handle task assignment and projects. Recruit, manage and develop the field operations team.
- Provide second level support for customer complaints, suggestions, and concerns.
- Provide technical training to other departments as requested.
- Manage staff aspirations and motivations in a rapidly evolving structure
- Ensure regulatory compliance, spectrum management, and timely ComReg reporting
- Monitor Industry and country technical developments, relations, and compliance meetings
- Resolve high-end customer and technical complex queries.
- Provide local company technology leadership, presentations and education.
- Coordinate implementation of new technologies including wireless, network performance and reliability improvements.
- Oversee daily network performance and administration of Volume Control and other performance maintenance tools.
- Prepare annual budgets as required.
- Prepare license applications for new regions as required.
- Participate in strategic planning and the development of contingency operation plans.
- Ensure documentation repositories and final technical acceptances are complete, and commissioned
- Manage local performance against policies for network security, backups, change requests, project implementations and network configurations
Job Specification
- Must have minimum of 3 years people management experience and demonstrated ability to organize and motivate a staff of engineers and field technicians.
- 7+ years of industry experience in a field tech capacity.
- Familiarity with telecommunications testing methods, procedures and equipment.
- Prior program management experience in the technology sector and wireless industry.
- Prior experience successfully managing external customer/partner relationships.
- Knowledge of the technical aspects of wireless networks technologies and standards.
- Proven success in implementing cross-functional initiatives requiring support and buy-in from all levels within various organizations.
- Inventory management experience.
- Ability to deliver results in cross-functional, matrixed environment.
- Strong working knowledge of MS Office platform and PC's.
- Experience with conflict resolution and employee relations in a professional business environment.
- Resourceful and creative problem solving experience.
- Proactive and detail-oriented.
- Strong aptitude for creativity.
- Excellent written and verbal communication skills/presentation skills.
- Bachelor's degree in engineering or similar technical degree.