Technical Support Specialist - Remote
Insignia Software, Pakistan
Job Description
Insignia Software is seeking energetic candidates to provide technical support and training for Insignia products such as Insignia Library System and Insignia Student Management System. Insignia customers include K-12, public, academic, and special libraries. As a Technical Support Specialist for Insignia, you will gain an in-depth understanding of Insignia products to provide customer support to customers all over the world.
Duties:
This position involves providing support for various software products. Experience in other library automation systems and student information systems is an asset. Experience in providing technical support is also a MUST. Day to day tasks include but are not limited to:
1. Providing phone and email support to troubleshoot user issues
2. Recommendation product enhancement to improve the product
3. Responsible for quality control/bug testing of new releases
4. Research projects
5. Support product development through research and documentation
6. Updating knowledgebase cases and release notes
Qualifications:
1. Library diploma or MLIS, IT diploma or degree in computer science, or engineering degree
2. People person with excellent phone and email manners
3. Excellent English writing and speaking skills
4. High typing speed
5. Someone who both enjoys and excels at problem solving
6. Very knowledgeable on all Microsoft Office products
7. Technical support related experience an asset
8. 2-5 years’ experience required
Important:
Monday – Friday, Evening/Night Shift
Night Shift will be 9 hours with 1 hour lunch break, start time will vary
Statuary Holidays: Local statuary holidays
Work will be done remotely from home, must have stable high speed internet access
Must be fully committed to Insignia, must not have any other part-time or full-time job
Start Date: As soon qualified candidates are selected
This is a full-time permanent position
Job Type:
Full Time/Permanent
Job Shift:
Third Shift (Night)
Job Location:
Islamabad, Faisalabad, Karachi, Lahore, Peshawar, Rawalpindi, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Computer Science or IT related degree or three years Diploma in IT
Career Level:
Experienced Professional
Minimum Experience:
3 Years (3-5 years of experience in Technical Support or library Management System)
Job Specification
Skills
Excellent Communication SkillsEnglish Speaking and Writing SkillsLibrary Management SystemTechnical SupportEmail Clients