Senior System And Network Administrator
Miracle Zone Pvt Ltd, Pakistan

The Ideal candidate will be able to troubleshoot and identify complex network, software, and hardware issues. Direct customer support experience is essential. Exceptional verbal and written communication, customer service, and troubleshooting skills are required for this position as well as organizational skills, high-level troubleshooting, and the ability to meet deadlines.

- Willing to work as part of a worldwide professional support team
- Able to maintain professionalism while under pressure
- Values teamwork and can contribute to the entire group
- Self-starter and self-motivated
- Someone who wishes to continue to develop their skill set in a proactive environment
- Someone who exercises judgment within defined procedures and practices to determine appropriate actions
- Demonstrates strong customer service/support skills such as active listening, good verbal and written communication.
- Ability to work independently in a dynamic and complex environment Set up, test, administer and troubleshoot LAN and WAN.
- Ability to work with all major networking vendors equipment including CISCO, Checkpoint, Watch Guard, Sonic WALL Ability to setup entire IT infrastructure including Internet, Perimeter Security, Backbone servers, Remote Access, Printers and Other Peripheral Devices and Desktop.
- Ability to work Windows 2000, 2003, 2008, XP, Vista and Windows 7, 8.
- Setup and Maintain Active Directory, Exchange, IIS, SharePoint, Print Servers and SQL.
- Complete ability to work with all major monitoring tools such as ENABLE, LPI and KASEYA.
- Ability to setup and troubleshoot handheld devices.
- Ability to do research and vendor management.
- Ability to work with Unix Platforms.
- Ability to Setup SAMBA
- Project Management
- Vendor Interaction

The position will be supporting our ever increasing customer base, as well as our field engineers, in heterogeneous environments, when first-line product support has been unable to identify/resolve the issue. Along with being an extremely technically proficient individual, this position also requires the candidate to have exceptional time management skills as incident resolution must occur in a timely fashion.

RESPONSIBILITIES

- Troubleshoot and resolve complex, critical, and sensitive technical support issues.
- Resolve customer issues through email, phone, and remote support sessions.
- Manage a personal queue of incidents by effective time management and issue prioritization.
- Ensure customer satisfaction through professionalism and swift resolution.

Required Skills

Perfect spoken and written English
Microsoft Windows Infrastructure
Active Directory
Exchange
DNS
DHCP
IIS
Backup (Windows, Veritas)
Blackberry Enterprise Server
Antivirus
Terminal Services
Citrix
File Servers
Third party applications
Desktop support
End user support
UNIX
RedHat, Fedora, CentOS
DHCP
DNS
SAMBA
Scripting
Secure FTP
Server lockdown
Networking
Firewalls (Cisco, SonicWall, Sungard, CheckPoint)
Routers
Switches
VPN (remote and site to site)
Helpdesk Support
Project Management
Documentation
Troubleshooting skills
Outside of the box thinking

Non-Technical Skills:

- This is a Customer Service position. Candidates’ with need good communication and services skills. 

Why is position open?

- New position as Miracle continues to consolidate global support in an attempt to increase customer service and reduce ticket backlog. 

Job Rewards and Benefits