Techinical Support Engineer Job in Vertical Systems Inc Islamabad, Pakistan

Experience Required

< 1 Year

Salary Range

20,000-30,000PKR

Career Level

Entry Level

Required Qualifications

BCS, BCS Hons

Job Description

The Technical Support Engineer (TSE) functions as a member of the support team, addressing technical product questions or resolving technical problems. Based upon the assigned product(s) to support, the TSE provides support directly to customers or to Technical Support Reps who work with the customer.

Requirements & Skills

Technical Support Engineer:

- Customer calls are taken and handled in a professional manner, resulting in a customer satisfied with VSI products and VSI support services.

- Technical Services personnel are supported and developed, ensuring a support organization that customers cite as a competitive advantage for VSI.

- Building Technical Support Capability and Capacity

- New information on VSI products installation environments is captured and documented. Information is disseminated to the team to increase their productivity in handling similar support requests.

- TSE works as a member of the product development team to increase supportability, identify potential product difficulties, and decrease the number of calls required to support a product.

Required Skills

- At least 1 year experience in direct client interaction

- Excellent interpersonal communication skills

- Aggressive in achieving the company’s goal yet very courteous in communication

- Ability to take initiative, gather and analyze client data

- Willing to work on rotation shifts