Technical Support Engineer:
- Customer calls are taken and handled in a professional manner, resulting in a customer satisfied with VSI products and VSI support services.
- Technical Services personnel are supported and developed, ensuring a support organization that customers cite as a competitive advantage for VSI.
- Building Technical Support Capability and Capacity
- New information on VSI products installation environments is captured and documented. Information is disseminated to the team to increase their productivity in handling similar support requests.
- TSE works as a member of the product development team to increase supportability, identify potential product difficulties, and decrease the number of calls required to support a product.
Required Skills
- At least 1 year experience in direct client interaction
- Excellent interpersonal communication skills
- Aggressive in achieving the company’s goal yet very courteous in communication
- Ability to take initiative, gather and analyze client data
- Willing to work on rotation shifts