Job Description
Reporting directly to the Director of Operations the Manager Information Services will be primarily responsible and not limited for the Firm’s current IT and communications network and systems, build and manage a new staff team, project manage the integration and implementation of the new CRM and website and provide a strategic overview to meet future business and system requirements.
Job Specification
- Manage the deployment, monitoring, maintenance, development, upgrade, and support of all
- current IT systems, including specialized trade softwares, Websites, PCs, operating systems, databases
- telephones, software applications, and peripherals.
- Project manage the implementation and integration of the planned new CRM and website
- Communicate regularly with executive management and all users of information services and systems.
- Manage and develop IT staff, including, training, evaluation, guidance, discipline.
- Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.
- Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.
- Oversee provision of IT Support for 100 staff in 5 offices.
- Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.
- Manage financial aspects of the IT Department , including purchasing, budgeting, and budget review.
- Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
- Negotiate and administer supplier contracts and service agreements.