Customer Service Assistant
Cleantouch Software House, Pakistan

Understanding customers' diverse, specific business needs and applying product knowledge to meet those needs;
Ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes, and then documenting them;
Attend all incoming/outgoing calls and inquires, Identifying and developing new business and follow-up calls;
Cold-calling in order to create interest in products and services, generate new business leads and arrange meetings;
Preparing and delivering customer presentations and demonstrations of the software, articulately and confidently;
Marketing and promoting a portfolio of products by writing and designing sales literature and through attending industry events;
Maintaining awareness and keeping abreast of constantly changing software and hardware systems and peripherals;
Developing effective sales plans using sales methodology;
Providing technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale;
Advising on software features and how they can be applied to assist in a variety of contexts, such as accounting, manufacturing or other specialist areas;
Meeting sales targets set by managers and contributing to team targets;
Networking with existing customers in order to maintain links and promote additional products and upgrades;
Handling hardware or software problems and faults and referring on to specialist technical colleagues;
Responding to tender documents, writing proposals, reports and supporting literature;
Managing your own diary in order to organise and prioritise daily and weekly goals;

Excellent oral and written communications capabilities
Accounts Background with Basic Computer Skill
(Please do not try to send resume if you are expecting salary more than Rs. 10,000/-)