Customer Services Assistant Jobs in Karachi, Latest Customer Services Assistant Jobs in Karachi

Job Responsibilities: • Responsible for timely resolution of customer issues, effective monitoring of tickets, understanding OEM catalogs and pricing. • Teleconference with the Supplier to get updates and ensuring timely escalations of issues. • Work with international clients belonging to Foreign Regions. • Work in rotation while providing customers with timely and desired feedback. • Solve customer issues through various communication tools (Email, Phone Ca

Job Responsibilities: • Responsible for timely resolution of customer issues, effective monitoring of tickets, understanding OEM catalogs and pricing. • Teleconference with the Supplier to get updates and ensuring timely escalations of issues. • Work with international clients belonging to Foreign Regions. • Work in rotation while providing customers with timely and desired feedback. • Solve customer issues through various communication tools (Email, Phone Ca

Resolve Service Centre / Customer Queries Arrange spare parts / tools for SVC Verify and approve product sale return notes Prepare CSD staff incentives and verify incentives of SVC staff Conduct software training of new staff members Conduct weekly meeting with CSD to evaluate pending complaints. Prepare monthly budget for service centres and manage to save costs where possible. To accept additional duties and other tasks in the area other than initially assigned for reasons of

PRINCIPAL ACCOUNTABILITIES: Customer retention through 24x7 support for their complaints & queries. · Customer Satisfaction through relationship building. · Account enrichment through up sell. · Collection of Billing · Accurate and timely reporting DETAIL OF MAIN RESPONSIBILITIES: Act as the main POC between client and company. · Interact and communicate with the client through personal visits/phone/email on a regular basis to ensure strong relationship, complaint handling, billi

Job Purpose: Communicate with customers and clients Job Duties:- Confirming all the orders by making calls or sending SMS - Booking, Dispatching and Maintaining sales records - Communicate with logistics partners for issues in orders and ensure sales - Monitor logistics partners performance - Responsible for solving problems for customers - Managing inventory and stock levels

customer dealing , data entry , mail checking ,good communication skills