Experienced professional with 13 years of diverse experience in the field of Inbound customer support (Calls/LiveChats/Emails) and 4 years Office Assistant in Qatar. Possesses a Degree in MBA (Human Resources Management) from Virtual University of Pakistan, a Diploma in Informations and Systems Management from Aptech Computer Education, Qatar. Also holds a TOEFL certification from TOEFL Qatar Foundation, highlighting excellent English language skills.
During the initial stages of my career, I gained valuable industry exposure through internships and work placements at reputable institutions such as Soneri Bank, Lahore and Pembrokeshire College, UK. This allowed me to develop an understanding of banking operations and educational administration.
Currently serving as a Customer Support Executive at Effimize, Lahore and previously at Outkom Enterprises, Mindbridge Pvt Ltd and Support Solutions Hub in Lahore. I am responsible for providing exceptional support and assistance to clients, ensuring their satisfaction and maintaining a high level of customer retention. Additionally, I have successfully executed YouTube VLog Transcription project at Odacious Web Pvt Ltd, Lahore.
Possessing a wide range of skills, I excel in areas such as basic computer and internet research skills, coaching and supervising, as well as listening and speaking. These skills have enabled me to effectively communicate with clients, resolve issues, and provide tailored solutions.
With a strong work ethic, excellent communication abilities, and a passion for delivering unparalleled customer service, I am well-equipped to contribute to the success and growth of any organization.
Assisting and resolving Eaters, Restaurants and Delivery partners' issues and concerns for Uber Eats UK-based in Lahore at Mindbridge Pvt Ltd
Currently, I've worked as a Customer Support Executive in Lahore at Support Solutions Hub - Pvt Ltd for a UK based client, City Taxi also previously known as Northern Taxi. I used to order process cabs (taxi) for customers based in Sheffield, UK by filling out the customers details Name, Phone number, Pickup Address, Drop off location & Time in Irish oracle based software 'iCabbi' and sending these details for dispatch as result, booking a ride.
Quality checking (QC) transcribed/Subtitled YouTube VLogs in English by the team and provide the management with quality transcription work under minimal supervision.
Creating English subtitles for US Based client Netflix in company software and Quality Control
1.Preparing daily sales, purchases, quotations, contract agreements & Email correspondence
2. Maintaining new employees visa applications and residence permit renewals
3. Maintaining daily works timesheets and petty cash
4. Maintaining vehicles income, daily expenses & fuel filling
5. Maintaining vehicle registration/road permit renewal and insurance details
6. Collecting money from customers and making invoice bill
7. Submitting of vehicle income & expenses, garage income & expense, purchase, sales and staff report of daily, monthly and yearly statements
https://instagram.com/james_s_welsh?igshid=1wfj59icxuhsz
Please check out the link above of one of the YouTube videos transcribed by me in English of a famous skincare YouTube Vlogger James Welsh.
James Welsh - English Vlogger who gives his opinions on men's fashion, skincare, hairstyles and more on his eponymous YouTube channel, which as grown to more than 350,000 subscribers.
As a client he assigned myself and my team to transcribe his Vlogs and we delivered his assigned Vlogs in time with dedication and quality work.