Currently working as IT project manager in HTech supports.
Worked as Assistant Product Manager in SKMCH&RC.
Substantial experience and outstanding skills in managing and supervising customer service operations at Rocket Internet Carmudi.pk for more than 1 year in Lahore, Pakistan.
6 Years and 8 months worked at Warid Telecom as CSR and Backup Supervisor.
MIT from VU, done 4-year bachelor’s degree program in marketing and finance from Preston University, Pakistan.
Extensive experience in recruiting, hiring, and training Customer Service Representatives.
Possess strong and advance working knowledge in MS office packages (particularly in MS Excel). Major strengths include reporting and analysis, strong communication & coaching skills, leadership & supervisory skills, competent & strong team player.
staff and provide timely updates to the Service Desk so that progress against each individual incident can
be updated as required.
· Maintaining Established Departmental Policies and Procedures, Objectives & Quality Assurance program
· Providing guidance to patients and their attendants for their problems
· Assistance in designing strategies for the convenience of the patients
· Execution and implementation of the polices through all counters of public interface
· Interviewing patients for personal information
· Helping out patients in re-scheduling of appointments through the OPD registration
· Liaise with consultants, doctor and department managers for giving better services to the patients and solve their problems
· Handling patient complaints by receiving through different channels
· Referring patient to respective departments and respond proactively when other alternates are not available
· Providing guidance and required information to patients coming for treatment
· Compiling departmental meetings as and when required
· Visiting patient’s areas to know the patient problems and solve them accordingly
· Updating the HOD Quality Assurance of the actives on an on-going basis
· Assisting the HOD/Assistant Manager in various departmental tasks
Complaint management program implementation from complaint identification till resolution; ensuring unified communication and timely rectification.