Competent and hard-working individual with experience delivering exceptional services to diverse clients.. Adept at co-ordinating with management and team members to develop plans for enhancing growth of the organisation. Excellent relationship management, collaboration, presentation, and communication skills across all business levels. Strengths include solid technical and interpersonal skills to support managers and employees in successful operations of the department.
Efficiently responded to queries and managed incoming and outgoing calls while recording messages.
Answered customer inquiries in person or by phone; answered multi-line phone.
Followed defined policies and company’s specified SOPs while resolving customer issues and took corrective action in a timely, responsive manner.