I want to be a part of an esteem organization and to work under the super vision of its top brass by using ma humble service and experience. I m well organized highly motivated and have excellent communication skills in addition i m reliable flexible n quick learner.
As an Administration Officer at Mamdani Inc since October 2021, I have been responsible for a wide range of key duties and responsibilities. These include managing the front desk and handling all incoming calls and inquiries in a professional and friendly manner. I have also been entrusted with scheduling and coordinating meetings and appointments for the management team, ensuring efficient time management and smooth operations. Additionally, I have been in charge of maintaining and organizing office files and documentation systems, ensuring easy access to important information and improving overall efficiency. In this role, I have also played a pivotal role in managing office supplies and inventory, restocking as necessary, and maintaining a neat and organized working environment. Furthermore, I have been responsible for assisting with various administrative tasks such as data entry, faxing, scanning, and photocopying documents. I have consistently executed these responsibilities with a keen attention to detail, excellent organizational skills, and a proactive mindset, contributing to the overall success and smooth functioning of the organization.
As a Supervisor in the Call Center department at State Bank of Pakistan from March 2017 to June 2021, I was responsible for overseeing the daily activities and performance of a team of customer service representatives.
My key responsibilities included ensuring the smooth operation of the call center by effectively managing the workflow, monitoring calls for quality assurance, and providing timely feedback and coaching to team members to optimize their performance.
I actively participated in recruitment and training processes, equipping new hires with necessary knowledge and skills to handle customer inquiries, complaints, and provide solutions in accordance with bank policies and procedures.
In addition, I was responsible for analyzing call center data and preparing performance reports for management review. I consistently identified areas for improvement and implemented targeted strategies to enhance team and individual performance, resulting in increased customer satisfaction.
I also collaborated with other departments to resolve complex and escalated customer issues, ensuring a seamless customer experience. My strong communication skills, ability to prioritize tasks, and problem-solving aptitude played a vital role in meeting the bank's service level objectives while maintaining a high level of professionalism and efficiency.
the maintenance of a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production on call
Accounts , Computer , Management, Business Law