Experience: 6 Years
Industry: Banking

Professional Summary

Asst. Accountant & Customer Care Officer

business Experiences

  • Sep 2016 - Currently working
    Karachi, Pakistan

    UM ENTERPRISES (PVT) LTD. Sept ’16 – Present

    Finishing Product Department -Data Analyst Officer

    Maintain and working on Daily Performance Report.

    Maintain and update fortnightly Advance Plan.

    Maintain and working on Expense Sheet on daily and weekly basic.

    Communicate the all sales members daily and weekly by call.

    Update with Market Logo.

  • Nov 2015 - Aug 2016
    Prime HR
    Karachi, Pakistan

    HABIB BANK LTD (OUTSOURCED THROUGH (PRIME HR (PVT) LTD). Nov ’15 – Aug ’16 MISYS Help Desk –Call Agent

    Answering all inbound calls from HBL branches all over Pakistan regarding IT problems

    Identifying, diagnosing the correct issue, on call by active probing

    Logging complaints and assigning them to their respective IT Centers for follow-up

    Sending reminders / reassigning for complaints on request complainant

    Also maintain the daily agent performance report of the departments.

    Monitory ATM Status through IRIS.

  • Nov 2012 - Nov 2013
    Mutual Security Alarm System
    Karachi, Pakistan

    CMS DEPART (Central Monitoring Station.) Nov ’12 – Nov ’13

    Working Experience in Mutual Security Alarm System. They have 10,000 residential client and 1,100 branches of banks (HBL, ABL, JS, MEEZAN, NATIONAL, FAYSAL, TAMEER MICRO FINANCE BANK, ADVANCE, BURJ BANK)

    Monitoring our clients and securing them through our Private force (security first)

    Tackling emergency situation which includes Fire, Burglary, Panic and Medical Emergencies.

    Work as a Assistant Account Officer

school Academics

  • Dec 2011
    Bachelor's - b.com
    Islamia arts & commerce college
    Karachi, Pakistan
    Grade/GPA: C
    Ms Office (Ruby Commercial) Ms Word, Ms Excel, Power Point, Paint

pages Certifications

  • Ruby Commercial Computer Center
    Jun 2009
    Ruby Commercial Computer Center, Karachi, Pakistan
    Grade/Score: 90

    MS Office from Ruby Commercial Computer center Karachi.

    (MS. Word, MS Excel, Etc.)

language Languages

  • English
    (Basic - Familiar)
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