I am enthusiastic, reliable and hardworking individual who has more than 8 years diversified experience, such as Medical Billing and Coding, Account receivable specialist, Customer Services, Client Communication, Software Implementation Specialist, Live Chat Support and IT Support. I am eager to learn to use any new tools that get the job done well.
I meet deadlines and don't make promises I can't keep. I am a well team player, but can steer the ship alone if needed. I look forward to working with you in providing excellent customer service and anything else you may need help with.
It was Charity based Non-Profit Organization in New Jersey. My job was to cater incoming calls from unemployed and low-income homeless people and entertain their inquiries according to the situation and answer their questions. I was also responsible to get their information and documents to submit it to the concerned department to deliver food and provide transportation. I was also responsible to call people to see if there is any potential candidate looking for help.
Worked as Assistant Manager Client Support/ Implementation for 3 years.
It was a Medical Billing Company (Lahore based) and my job responsibility managing all billing clients. I was responsible for establishing successful relationships with internal departments. Communicate with senior management periodically on client implementation status updates. Update clients regularly on their pending concerns for procuring additional information. Scheduling Training Sessions and Meetings with Clients. Direct communication with production/ AR and resolve their problems. To ensure that Client’s query/ Complains are properly resolved and highlighted.
I was also handling few of the other departments like Front Office/ Scheduler, Patient Support Desk and a Customer Services for a pathology lab.
Plans and coordinates the implementations activities for new customers which include software install, trainings, and data conversions.
Handles customer escalations and works to resolution
Assist with the implementation of the department strategy
Collaborate and drive the accounts to successful implementation
Deliver superior customer service internally and externally
Collaborate closely with sales and other departments
Daily review/tracking of implementation pipeline
Identify and apply process improvements
Proactively communicate to team and management
Provide backup support to other Implementation Coordinators when on leave or as work requirements deem necessary
I have worked with Cyber System Pvt Ltd as a Medical Biller Executive, Deal with USA based labotory Medical Billing.
Responsibilities:
Registering the patient and verifying their insurance coverage.
Review patient bills for accuracy and completeness and obtain any missing information
Knowledge of insurance guidelines especially Medicare and state Medicaid
Follow up on unpaid claims within standard billing cycle time frame
Check each insurance payment is for accuracy and compliance with contract discount
Call insurance companies regarding any discrepancy in payments if necessary
Identify and bill secondary or tertiary insurances
All accounts are to be reviewed for insurance or patient follow-up
Answer all patient or insurance telephone inquiries pertaining to assigned accounts.
Performs daily backups on office computer system
Answers questions from patients, clerical staff and insurance companies.
Identifies and resolves patient billing complaints.
Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
Participates in educational activities and attends monthly staff meetings.
I have worked with PTCL as Customer Support Executive in Techncial Department..
Responsibilities:
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Advise on company information.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Handle changes in policies or renewals.
I have worked with Shan Sons Engineering Works as Taxation Officer.
Responsibilities:
Maintain required level of technical knowledge.
Prepare estimated federal and state income tax payments.
Research and prepare work papers for various book to tax differences.
Perform year-end accrual review and prepare the tax provision.
Prepare various federal and state income tax returns.
Prepare various personal property tax returns.
Prepare/Review other various tax filings: Annual reports, Intangible Tax, Sales and Use Tax.
Research projects.
Maintain our tax preparation system.
Keep abreast of current developments in the tax area.
Provide an information source in the tax area within the company.
Other tax projects as they arise.
Assist in financial planning and analysis.
I have worked with Dawn Foods as IT Officer.
Responsibilities:
Installing and configuring computer hardware operating systems and applications;
Monitoring and maintaining computer systems and networks;
Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
Replacing parts as required;
Providing support, including procedural documentation and relevant reports;
Supporting the roll-out of new applications;
Setting up new users' accounts and profiles and dealing with password issues;
Responding within agreed time limits to call-outs;
Rapidly establishing a good working relationship with customers and other professionals, such as software developers;
Testing and evaluating new technology;
Conducting electrical safety checks on computer equipment.
I got Hippa training certification from Sovereign Health System,
Got promotion in just one year of joining.
Got 3 time Award "Employee of the Month"
Got Promotion in 7 Months after joining PTCL.