Troubleshoot issues as 1st and 2nd level support for desktop and enterprise applications, local/networking printing, Exchange, e-mail, connectivity, remote access, Active Directory, and hardware issues remotely.
Troubleshoot laptop and PC hardware such as hard drive, motherboard, power supply, computer fan, NIC, keyboard, mouse, and LCD screens remotely.
Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff.
Participate in IT Service Desk web and phone queue which will result in assigning and prioritizing open issues to oneself.
Protect company proprietary and confidential information.Other duties as assigned..