SUMMARY
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and
implements solution.
• Job Description:
• Provide technical assistance and support for incoming queries and issues related to computer
systems
• software, and hardware. Installation, configuration and administration of Antivirus application on client machines.
• Respond to queries either in person or over the phone
• Install, modify, and repair computer hardware and software
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Walk customer through problem-solving process.
• OS installations Hardware Printer Drivers, Bio Devices, Server installation or configurations
• Client Support Provide through Online Access or RDP Services
SUMMARY
Experienced Desktop Support Engineer L1/L2 representative with strong background in the installation and maintenance of Computer Hardware or Software or Bio Devices or OS Hardware.
Job Description:
• Test and configure software and maintain and repair hardware and peripheral devices
• Troubleshooting Computer Hardware and Software issues
• Troubleshooting Networking and connection issues
• Setup desktop computers and peripherals and test network connections.
• Install and test desktop software applications and internet browsers.
• Train end users on usage of computer hardware and software.
• Setup computers and install software for various applications and programs
• Setup Thermal Printers manual or IP based and connect with network or computers
• Setup Bio Matric devices and make daily backup
• CCTV Monitoring and share complaints with team
• ERP Support & Complaints Resolving
• IT support providing to the 25 branches or 3 Restaurants in Night Shift
• HIGHLIGHTS
• MS Word, Excel, PowerPoint, Access, SharePoint
• Good Communications Skills
• Live Chat and Phone Support
The University of South Asia
I have been Completed My Inter in Computer Science