To work with honesty and sincerely with competitive organization which has ample growth opportunities and where my knowledge and skills can be fully utilized.
- Direct report to CEO for all current and new projects
- Responsible for Microsoft based environment (AD, ADC, DFS, DHCP, WDS, TMG-2010, FTP, VPN )
- Responsible for Asterisk Based Environment (Design, Implementation & Troubleshooting)
- Worked on Quintum VOIP Gateway, integrated with Cisco and Asterisk.
- Worked on Touchstar VOIP software
- Implemented and worked on VICI Dial server (auto dialer) for Call Centre.
- Manage all new projects from initiation till finalize
- Developing redundant environment for call centre
- Responsible for procurement of all type IT equipments
- Managing Website and Email of All subsidiaries of Shaheen Foundation PAF.
Key Achievements
- Successful Deployment of Private server on cloud that provide complete & comprehensive
solution for emails and website hosting through open source project the project mainly comprises on following essential parts that are listed below:
Centos Deployment & Zpannel Integration.Provide complete support and assistance to all the subsidiaries for migration process, complete & detailed report on migration plan and guidelines.
- Direct report to CEO for all current and new projects
- Responsible for Microsoft based environment (AD, ADC, DFS, DHCP, WDS, TMG-2010, FTP, VPN )
- Responsible for Asterisk Based Environment (Design, Implementation & Troubleshooting)
- Worked on Quintum VOIP Gateway, integrated with Cisco and Asterisk.
- Worked on Touchstar VOIP software
- Implemented and worked on VICI Dial server (auto dialer) for Call Centre.
- Manage all new projects from initiation till finalize
- Developing redundant environment for call centre
- Responsible for procurement of all type IT equipments
Key Achievements
- Project managed the implementation of IT infrastructure for relocation of Ensign Communiqué.
- Implemented a update Microsoft applications which was rolled out across the company and direct partners
- Introduced standards relating to IT procedures leading to improved network efficiency and a 20% reduction in downtime
- Responsible for Microsoft based environment (AD, ADC, DFS, DHCP, WDS, ISA-2006, , FTP server, VPN)
- Responsible for Asterisk Based Environment (Design, Implementation & Troubleshooting)
- Worked on Quintum VOIP Gateway, integrated with Cisco and Asterisk.
- Worked on Touchstar VOIP software.
- Implemented and worked on Asterisk based Inbound Call Centre setup.
- Responsible to resolve all types of system and network related problems.
- Supervised 2nd & 3rd line support staff for 5 offices staff
Key Achievements
- Day-to-day management of servers achieving a 25% reduction in serious system crashes within a 12 month period
- Implemented a new Disaster Recovery plan of Predictive dialer using open source which was rolled out across the company and direct partners
- Implemented a Call center Shoring program through VPN
- Responsible for Microsoft based environment (AD, ADC, DFS, DHCP, ISA-2006)
- Responsible for Asterisk Based Environment (Design, Implementation & Troubleshooting)
- Worked on Quintum VOIP Gateway, integrated with Cisco and Asterisk.
- Worked on Touchstar VOIP software.
- Manage all new projects from initiation till finalize.
- Responsible for Call Center level Performance.
- Managed a data centre serves and equipment to unsure efficient and effective usage
- Supervised 2 Network Trainee and helped provide training and technical support
Key Achievements
- Designed and implemented new helpdesk call logging system and procedures leading to an 8% increase in customer satisfaction
Responsible for Microsoft based environment (AD, ADC, Exchange, ISA-2004 & 2006)
Responsible for Asterisk Based Environment (Design, Implementation & Troubleshooting)
Worked on Quintum VOIP Gateway, integrated with Cisco and Asterisk.
Worked on Touchstar VOIP software.
Manage all new projects from initial.
- Responsible for Microsoft based environment (AD, ADC, ISA-2004)
- Worked on Quintum VOIP Gateway, integrated with Cisco and Asterisk.
- Worked on Touchstar VOIP software.
- Responsible for Call Center level Performance.
- Managed Inventory list of IT equipment
- Managed maintenance of desktop, laptop and other IT equipments
- Responsible to generate Sales for Call Center through calling in USA & Canada
- Responsible to install Software (Eyebeam, Lead Generation Software ) for Call center
- Responsible for Inventory list of IT equipment
- Managed maintenance of desktop, laptop and other IT equipments
- Managed Network Setup
- Team Member of developing Software on VB6
- Responsible to For sales of developed Software & IT equipments (PC, Monitors & Printers)
- Responsible for Inventory list of IT equipment
- Managed maintenance of desktop and other IT equipments