Feb 2018 to Mar 2019Habib Electric Company
April 2015 to Feb 2018MCB
April 2012 to August 2014Trade Masters
May 2008 to April 2012Ufone
As an Senior Accountant at HEC (HEC is importer Of Electric fancy lights and schendlier they have three Showrooms in lahore and factory in China.) Handling the hole accounts of that company (Chart of Accounts, A/P, A/R, Journal Entries, General Ledger, Maintaining Inventory Reports and P/L and Balance Sheet) by using online application. Making sale and purchase invoices and all kind of vouchers and giving the weekly report to the Director of the Company.
As a Customer Support Executive (Inbound) Key Responsibilities Target number of calls, Receiving calls of different customers related to different products of bank, Handling customer queries and complains regarding Credit cards, Branch banking, Auto loan, Personal loans, home loan, and business loan. Provide customers assistance nationwide regarding different products, procedures and facilities, Register complaints regarding different issues faced by the customers to ensure consumer satisfaction.
Operations & Control Officer (Call Center)
Supervising all the Financial & Non-Financial transaction executed from Call Centre through E-forms as an E-Form Approval Executive. Marking out mistakes of the MCB Call Center Executives, highlighting to respective Team Leaders and file them for future reference. Maintaining MIS of all mistakes E-Forms for records. Monitoring the live calls of every agent and marking out the mistakes of executives and highlighting to respective TLs. Handling customer queries and complaints.
The Contents of Course are: