Experienced Software Engineer with over 9 years of demonstrated working history in multi-discipline environments from customized software development to product-based implementations. Skilled in Business & Requirements Analysis, Team Management, Business Intelligence, Data Warehousing, Azure Cloud Services, and Microsoft Power Platform. Possess good technical and communication skills proven by delivering quality systems of diversified nature within timelines, both local and international.
Responsibilities:
Projects:
Technologies: C#, WEB APIs, TypeScript, NativeScript, PhoneGap, Cortana Skills, ChartJS, LiveCharts, Microsoft Data Visulization, Microsoft Bot Framework, Microsoft Vision APIs, Microsoft Language Understanding Intelligent Service (LUIS), Microsoft Cognitive Services, Microsoft QnA Maker Framework.
Responsibilities:
Projects:
Technologies: C#, ASP.NET, WCF Web Services, SQL Server.
Clients: Ooredoo Telecom.
Responsibilities
Projects
Technologies: C#, ASP.NET, Silverlight, Enterprise Library, WCF Web Services, SQL Server, Crystal Reporting, SSRS Reporting, Data Warehousing, Business Intelligence, AMO Library, MDX Query, SQL Analysis Services.
Customer Insights Bot is developed to depict the CRM customer insights on Cortana. This Cortana skill set facilitate the customer relationship managers to identify the detail information of their clients from Cortana. Relationship managers can review the clients’ profile and other details to identify the best offers and deals they can offer to their clients. This Cortana skill set contains the following operations:
An internal hybrid mobile application to manage the expenses of the employees. Employees can claim their expenses by uploading expense receipts to the application or take the snap of the receipts through application. Application process the receipts image and extract the total
expense, date, and other information with the help of Microsoft Vision API and redirect the request to employee’s manager for approval. The major functionalities of this app is listed below:
VeriBot is an online chat based digital assistant, built on Microsoft Bot Framework and Cognitive services. It provides all kind of information related to loans and currencies in the form of chat. VeriBot empowers the customers to apply for loan by interacting with one of the online agent (i.e. VeriBot Chat bot). A Frequently Asked Questions (FAQs) section is also provided to the customers to ask their questions to bot and it will response accordingly without any human interaction. VeriBot fulfills the following business needs:
Customer Service Interface (CSI)
CSI (Customer Service Interface) is the corner-stone of customer service in all stages (from presale to sale to after sale). CSI is a complete front-end application with a sophisticated middleware that exposes all the needed functionalities needed by Ooredoo Shops, Customer Service Agents, Sales, as well as Dealers.
CSI covers the whole spectrum of services and categories for Residential and Corporate, Mobile, Fixed and Carrier Select, Postpaid and Prepaid customers. The services include:
MyAccount is a Customer Self Care Portal that is to facilitate the Ooredoo users to manage their services, promotions, loyalty points. This is a web based portal that is accessible for valid Ooredoo users. The major functionalities of MyAccount are: