Liaison Officer at Virtual University of Pakistan, Blended Virtual Education Project Knowledge Economy. As a Liaison Officer, the job is to interact with the MoITT, Planning Commission of Pakistan and Senior University officials across Pakistan to implement blended education. The main focus of the job is to increase literacy rate of Pakistan and also help students to enroll the courses to online model so that they can study from home or their job locations.
VP Social Media and Academics at The Professionals' Academy of Commerce with 14 years of experience of Telecom, Financial Selling, Training and Education Sector related to Customer Services, Communications, Digital Marketing, Complaint Management, vendor management & Academics.
As Vice President PAC, proved to be a team player to achieve record number of admissions in CA for PAC Islamabad Campus. Transformed traditional physical classes into physical and online interactive (also recorded) classes. Evolved social media platform from static to interactive mode, enhanced social media reach by adding Twitter, LinkedIn and YouTube to the social media platform along with Facebook and Instagram.
Campus In-Charge PAC- Enhanced the business of PAC Islamabad to Rawalpindi and generated record admissions in the first batch. Proved to be a thorough professional by demonstrating Leadership Skills, Vendor Management, Campus Management, Time Management and Effective Communication Skills.
Certified Trainer– Delivered various training in the field of customer services not confined to Customer Management, Employee Motivation, Time Management, DIRBs, Internal Software and communication training.
Customer Service Executive-Network & VAS: Identified and analyzed situation/ issues, consider various options before deciding on strategy. Condensed complex issues into clear & understandable goals, simple terms. Provided clear direction and prioritized.
Customer Service Executive-COPS Billing Team – Proved to be a multitalented individual, who thought and practiced in an innovative yet creative way. Flexible and versatile, problem solver and possessed a pro-active approach in challenging and complex circumstances.
Customer Service Executive-Corporate Support Team - Demonstrated ways to innovate, expedite and multitask corporate sales and provisioning of VPN.
Customer Facilitation Agent-Inbound Call Center - Complaint handling specialist, developed ways to resolve customer complaints by coordinating with Outbound through Emails along with tickets.
Key Achievements:
I was teaching English Language subjects in my institution so I opted to acquire a Masters degree in English Language Teaching which helped me understand techniques to teach not just English but helped in deliver lectures and presentation in a classroom environment. A practical teaching course was the part of this program which helped me to inculcate my acquired theoratical knowledge into practical teaching.
The program included curriculum design, billingualism and other relevant courses which helped me in my teaching and administrative profession.
Completed my MBA (2.5 years) program. In the degree program, I aquired substantial knowledge of communication, management, administration and marketing techniques suitable for managing the relevant tasks. The course of Human Resource Management helped me manage my team in the organization and I was able to apply all the learning acquired from the university to the practical field.