Work EXPERIENCE Worked in Mobilink as CCR (Customer Care Representative) since 21 December 2012 Till 1 August 2018 Worked as a BCE/Backup Team Lead Mobilink Business center: My core responsibility is to provide best customer experience and help my team to support in their backend work with the coordination of other team. Handle operational activities related to services and sale Cash and inventory management Responsible for roster management and follow up with different teams/departments Handle walk-in customers as per their needs Upsell company products over the counter and meet assigned monthly targets Welcome, guide and manage each walk-in customer when in the role of floor greeter Responsible for finance reporting and stock management handling of Business Center Responsible for training and grooming of team Worked in Al-Wasl Insurance Broker (Dubai) as Business Development Executive since June 2010 till February 2012. Worked In MM Financial (Forex House) in Dealing Room & also handle Accounts work for 1 Year. Worked in Nafa Mutual Fund as a Settlement Off month , since July 2008 till January 2009. Worked in United Capital Securities (Pvt.) Ltd. (K.S.E) as a Kats Operator & Stock Broker as (Equity Dealer) from September 2005 till June 2008. Worked in MX's Call Centre for 3 months. academic EDUCATION Bachelors in IR (International Relations) with 2nd Divison. Higher Secondary Certificate (Intermediate) from Board of Intermediate Education, Karachi Secondary School Certificate (Matriculation) from Board of Secondary Education, Karachi COMPUTER SKILLS OPERATING SYSTEMS Windows XP & 7 MS-OFFICE 2003/2007 MS-Word, MS-Excel, MS-Power Point, MS-Access, MS-Outlook Internet Email Drafting, Browsing, Downloading/Uploading INTERPERSOANL SKILLS Good communication & interpersonal skills Ability to adjust & work in a team environment Ability to work under pressure Perform multiple tasks
Project Sales Advisor (Bahria Town Karachi) January 2022 till Now
• Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best term
• Determine client’s needs and financials abilities to propose solutions that suit them
• Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing
• Perform comparative market analysis to estimate properties’ value
• Display and market real property to possible buyers
• Prepare necessary paperwork (contracts, leases, deeds, closing statements etc.)
• Manage property auctions or exchanges
• Maintain and update listings of available properties
Project Sales Associate ( ZAMEEN.COM ) March 2021 to January 2022
• Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best term
• Determine client’s needs and financials abilities to propose solutions that suit them
• Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing
• Perform comparative market analysis to estimate properties’ value
• Display and market real property to possible buyers
• Prepare necessary paperwork (contracts, leases, deeds, closing statements etc.)
• Manage property auctions or exchanges
• Maintain and update listings of available properties
Working in TCS as Customer Service Representative
My core work to deal international customer and guide them and resolve there issues regarding courier.