I believe my substantial experience in project management combined with my knowledge of the telecommunication sector will be particular benefit to your organization.
In particulare, I have 5 years customer care experience in multinational companies ( Singtel, IBM, Telstra).
An engineering background which gives me the ability to quickly grasp new technical detail and asses implications for operational planning.
Superb relationship building skills enabling project team members to focus on tasks even during challenging times
Analyse market trends, evaluate risk reports, perform attribution research and conduct analysis by creating different scenarios.
Weekly report presentation to Clients.
Maintaining KPI since the beginning and working closely with higher management
Job Responsibilities includes managing customer companies analogue phone network and transfer it to IP/Fiber. Relocate telephone system, port-in numbers to Telstra. Maintained good KPI since the beginning while working closely with supervisor and higher management
Job Responsibilities includes troubleshooting of landlines by diverting their calls to their prepaid or postpaid mobile phones or deliver a mobile phone if they do not have Telstra mobile phone. Relocation programming for prepaid and mobile phones of Telstra when telephone line is faulty in another state. Accurately key In customer record in the system Maintained good KPI since the beginning while working closely with supervisor and higher management Certificate of Appreciation: Outstanding Newcomer Nov 2015
Maintained excellent KPI from second month onwards Worked closely with Team Leader in managing the team and provide guidance to junior staff and train new recruits Awarded Team of the Quarter Certificate of Appreciation: Runner up ”The Ultimate Knowledge Battle 2014”
1. Implementation 8-Bit Simple as Possible (SAP) Computer on Breadboard using TTL 74xx IC’s.
2. Controlling the speed, rotation and angle of stepper motor through 8051.
3. Interfacing keypad with 7-segment display via microcontroller
Certificate of Appreciation: Outstanding Newcomer Nov 2015
Runner up ”The Ultimate Knowledge Battle 2014”