Experienced Application Engineer with vast IT experience. Skills include analytical thinking and creative problem solving. Able to apply customer service concepts to IT to improve user experience for clients, employees and administration.
Effectively managing EFT (Electronic Fund Transfer) and TTS (Token Transfer System) Operational Tasks (For Clients like UBL, Faysal Bank, Honda, Adamjee, Fuel Management & Loyalty)
Data Reconciliation
Settlement of Transactions
Resolve Disputed Transactions/Issues
POS Application Quality Assurance
Troubleshoot, Analyze and Track Complaints regarding POS Terminals
Execute Test Scenarios on the Assigned Application Module
Generate Periodic and Ad-hoc Reports, as required
Answer Client’s Queries in a Professional and Effective Manner
Co-ordination with Corporate Clients, Internal Departments & Nationwide Field Officers
Responsibilities:
Managing TMS for Point of Sale (POS) Terminal Profile Creation
(For Merchants like Engro Foods, UBL, Faysal Bank, Honda, Adamjee, Jazz Cash, Fuel Management & Loyalty)
Troubleshooting of POS Terminal
UAT of POS Terminal & Mobile Applications
Processing of Fuel and Loyalty/Discount Cards
Hosting of Cards Data
MIS Reporting
Customer Complaint Resolution
Monitoring Card Processing Activities Inside & Out
In-house System Application Analysis & Suggest for Modification.
Prepare Monthly Bills of Card Production
Documentation of Standard Operating Procedures & De-briefing to New Entrants/Current Team Members
Record Keeping
Quality Control of Engro Foods Cards
Co-ordination with Corporate Clients, Internal Departments & Nationwide Field Officers
Responsibilities:
Processing of PSO Smart Cards
Processing Loyalty/Discount Cards
Hosting of Cards Data
MIS Reporting
Customer Complaint Resolution
In-house System Application Analysis & Suggest for Modification.
Verify Monthly Bills of Card Production
Documentation of Standard Operating Procedures & De-briefing to New Entrants/Current Team Members
Record Keeping
Co-ordination with Corporate Clients & Internal Departments
Responsibilities:
Handling Petty Cash
Prepare Salary Sheets, Cheques, Pay Order & Demand Draft
E-Filing (Income Tax Collection/Deduction)