I have a bachelor degree of Software Engineering. I have 5 years of experience as IT & Software expert in UAE and Pakistan. Following modules that I have learned and practical hands on experience in National and International firms: ERP (General Ledger, Sales, Purchase, Inventory, Payroll, Fixed Assets), Point of Sale (Omega POS, Easy Resto POS & G5 POS) Front Office, Back Office, Inventory and Accounting, Databases (Oracle, SQL Server, Sybase). It includes technical as well as management skills. Working with company’s major clients of different industries. Hospitality (Papparoti, Pizzaro, Leila, ICE Lab, MAW, Yamanoti, La Briouche, Dunkin Donets etc) in UAE and other big Companies (PMDC, Nayatel, Attock Petroleum Limited, Shifa International Hospital, WiTribe, CMPak(Zong), Khushali Bank, NRSP Bank, Laraib Energy, Sadiq Brothers, etc)in Pakistan.
The core responsibilities are:
• Database Administration (Oracle 9i, 10g, 11g, SQL Server 2000 – 2012, Sybase)
• Technical Support, Client Support, Software Installation, Software Troubleshooting
• Manage software licenses, Facilitate in managing client’s agreements and invoices
• Give Technical/Software support to clients via calls, emails, remote access (Teamviewer, Ammyy Admin) and visit to client's office
• Application and Database connectivity, Net services, Listener & ODBC configuration
• Maintain backup resources, Periodic, Hot, Cold & Incremental Backups for all users data residing on the servers
• SQL Queries Optimization
• Provide Training to Customers regarding functionality of POS, Back Office, Inventory, Head Office, Call Center, Catering, O-Track, and Accounting Modules
• Installation of Software (Oracle, Omega.exe, Crystal Reports) and Hardware (POS machines, Printers, Cash Drawer, MSR Card Reader, Ipad)
• Troubleshoot the issues of Network connectivity, client & Server connectivity of Oracle
• Implementation of Omega Modules and Hardware on Client side
• Client Support to Provide Solutions of Client's issues via Calls, Remote access (TeamViewr, AnyDesk) and Visit
• Renewal of Client’s software licenses
• Track record of Client’s issues, License status, Agreements and Requests in OTS (Online Tracking System)
• Meeting with new Clients and Discussion about functionality
• Analyze and Suggest changes to Higher Management for Improvement of System
• Make User Manuals of different Modules and Functions for Clients and New Employees
• Crystal Reports Designing
Database Administration of Oracle & SQL Server, Functional Testing of Tasks, Defects & Features, Case Generation
Technical Support/Client Support, Provide Solutions of Client's issues. Installation of Software Applications. Working on MS-SQL 2000, 2005, 2008. Working on Oracle 8i, 9i, 10g, 11g and Sybase. Maintain user profiles.
Manage Hardware & Communication Network, Maintain Network security.
Maintain virus and other software patches as and when required.
Maintain periodic backups for all databases residing on the server.
Maintain periodic backups for all user data residing on the server.
Manage software licenses. Facilitate in managing hardware contracts.
Facilitate in managing network contracts. Maintain backup resources.
Software Installation & Optimization & Trouble shooting. Disaster Recovery Services.
Migration to new software versions. Server optimization.
Give support to clients via calls, emails, remote access (Teamviewer, Ammyy Admin) and visit in client's office, Manage and follow up from clients' regarding agreements and Invoices.
• Provide Training to Customers regarding functionality of POS, Back Office, Inventory, Head Office, Call Center, Catering, O-Track, and Accounting Modules
• Installation of Software (Oracle, Omega.exe, Crystal Reports) and Hardware (POS machines, Printers, Cash Drawer, MSR Card Reader, Ipad)
• Troubleshoot the issues of Network connectivity, client & Server connectivity of Oracle
• Implementation of Omega Modules and Hardware on Client side
• Client Support to Provide Solutions of Client's issues via Calls, Remote access (TeamViewr, AnyDesk) and Visit
• Renewal of Client’s software licenses
• Track record of Client’s issues, License status, Agreements and Requests in OTS (Online Tracking System)
• Meeting with new Clients and Discussion about functionality
• Analyze and Suggest changes to Higher Management for Improvement of System
• Make User Manuals of different Modules and Functions for Clients and New Employees
• Crystal Reports Designing