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Contact Details

Shan ul Amin Khan

Customer Service Engineer - Xerox at DWP Group
Experience: 4 Years
Location: Hyderabad , Pakistan

Professional Summary

Seeking a career oriented and challenging position in a national and international growing organization that can utilize my professional experience in the best interest of the organization.

Experiences

  • Aug 2016 - Currently working
    Customer Service Engineer - Xerox
    DWP Group
    Karachi, Pakistan

    Responsible for undertaking the control, service and installation of Xerox office and production copier’s accordance with Xerox standards.
    • Xerox WorkCentre MFP Series - 5019, 5021, 5325, 5330, 5335, 5755 and 7120.
    • Xerox VersaLink MFP Series - C405, C7025, B405, B7025, B7030, and B7035.
    • Xerox AltaLink MFP Series - B8045, B8055.
    • Xerox Production Copier/Printer Series - D95, D110, D125P.
    • Maintaining proper engineering documentation and reports service log and stock.
    • Responding to service calls from all over Sindh (south region) territory;
    • Sindh Police, Jazz Pakistan, Bank Al-Falah Limited, Standard Chartered Bank, National Bank of Pakistan, Soneri Bank, Philip Morris Internationals, Engro Fertilizers Limited, Marie Stopes Society, Telenor Pakistan and Sukkur Institute of Business Administration, Hubco Thar Coalfield Tharparker.
    • Network installation and configuration.
    • Installation of Free Flow Server operating system for safe and secure database printing.
    • Enable to Xerox standard accounting and create user id and password.
    • Provide prompt response to breakdown service request.
    • Remove the errors of machine in minimum time on customer side.
    • Replacement of consumed spare parts of the machines.
    • Troubleshooting of all kinds of Hardware/Software issues.

  • May 2016 - Aug 2016
    NIP Trainee Engineer
    PTCL
    Hyderabad, Pakistan

    Responsible for undertaking the control, supervision and installation of old and new Ptcl triple play system accordance with Ptcl standards.
    • Ptcl technical troubleshooting, (Internet, Hardware/Software Issues).
    • Ptcl equipment’s installation (PSTN, Broadband, IPTV).
    • Record making in CRM (Customer Relationship Management).
    • Front desk help service for Postpaid and Prepaid clients.
    • After sale servicing, preventive maintenance of the networking equipment’s for a better quality outcome.
    • Handling customer complaints daily, deploying team of technicians for proper handling and fault rectification.
    • Effective presentation and interpersonal skills.

  • Nov 2015 - Jan 2016
    Internee Engineer
    PTCL
    Hyderabad, Pakistan

    Responsible for the development and betterment of communication running in Pakistan Telecommunication Limited Regional Head Office, Hyderabad.
    • Responsible to look after the instrumentation working in switching and transmission department.
    • Responsible to monitoring the real time errors of Running Temperature, Remaining Battery Storage, Faulty Conditions, Opened Door Condition, Power Breakdown, Charging Mode occurs in switches from Operation and Maintenance Center through anonymous.
    • Responsible to handle the online complaints system.
    • Responsible to perform the addition, removing and modification of new or old numbers technologies.
    • Team leading role performer in 02-months internship with confidence.

  • Jun 2015 - Jul 2015
    Internee Engineer
    USAID
    Islamabad, Pakistan

    Responsible to get the knowledge of network and its deployment.
    • Look after the real time running computer networking.
    • Able to set the required equipment’s to setup a network.
    • Working in a network to setup at new workplace.
    • Performing common troubleshooting errors.

  • Jun 2015 - Jul 2015
    Internee Engineer
    Jamshoro Power Company Limited
    Jamshoro, Pakistan

    Responsible to look after the instrumentation working in electrical and electronics instrumentation department.
    • Operate the real time control panels.
    • Look after the 01 - Japaneses (Gas Panel) and 03 - Chinese (Boiler,Turbine and Generator Panel) generated 880mWatt Power in Thermal Power plant Jamshoro.
    • Distributing System of 880mWatt to HESCO.
    • Team leading role performer in 01-months internship with confidence.

  • Jun 2014 - Jun 2014
    Internee Engineer
    Dawlance Group of Companies
    Hyderabad, Pakistan

    Responsible to look after the instruments working in instrumentation department.
    • Operate the real time control panels.
    • Experienced in how the refrigerator's are manufactured through various processes like (Cutting Plates, Molding + Folding Section, Dies Section, Paint Section, Heat Section, Assembly Unit Section, Compressor Unit, Final Testing Section and Ware House Section).
    • Team leading role performer in 01-month internship with confidence.

  • Feb 2013 - Apr 2013
    Internee Engineer
    Wizards Computer and Academy Reliance Entity
    Hyderabad, Pakistan

    Computer instructor in wizards computer & academy reliance entity center Hyderabad.
    • Computer instructor in a reputable institute.
    • Hardware/Software base troubleshooting in an very calm environment.
    • Repair and re-install the windows operating system.
    • Teach the students and give them the knowledge about office automation, HTML, adobe Photoshop, adobe illustrator, Macromedia flash, visual basic, coral draw and other information technology related applications.

  • Dec 2012 - Dec 2014
    Customer Support Representative
    Inbox Business Technologies
    Hyderabad, Pakistan

    Responsible for undertaking the control, supervision technical issues in software and hardware accordance with Inbox standards.
    • Problem solver on front which occurs in during networking and its computer hardware/software based system.
    • Windows installation, Data recovery, Data Entry operating.
    • Routers Switches IP configurations.
    • Maintain records in CRM (Customer Relationship Management).

Academics

Projects

  • XEROX (Professional)
    Sep 2016 - Currently working
    As Customer Service Engineer - DWP Group, Hyderabad, Pakistan
  • PTCL (Professional)
    Jun 2016 - Sep 2016
    As NIP Trainee Engineer - PTCL, Hyderabad, Pakistan
  • Wind Belt Electric Generator for Charging Devices (Academic Research)
    Aug 2015 - Feb 2016
    As Group Leader - University of Sindh, Jamshoro, Pakistan
  • 555-Timer and 741-OP Amp (IC) Integrated Circuit Tester Project (Academic)
    Jan 2014 - May 2014
    As Group Leader - University of Sindh, Jamshoro, Pakistan
  • High Voltage Tesla Coil Project (Academic)
    Jan 2013 - Apr 2013
    As Group Leader - University of Sindh, Jamshoro, Pakistan
  • Traffic Light Signal Project (Academic)
    May 2012 - Sep 2012
    As Group Leader - University of Sindh, Jamshoro, Pakistan

Skills

  • Computer Hardware Troubleshooting
  • Data Entry Operating
  • Electrical Engineering
  • Electronics
  • Graphic Designing
  • Information Technology
  • Leadership
  • Microsoft Office
  • Networking
  • Power Electronics
  • Project Manager
  • Social Networking
  • Technical Engineering
  • Technical Sales Executive
  • Volunteer Training
  • Youth Leadership

Certifications

  • Microsoft Office Specialist
    Dec 2018
    University of Sindh, Jamshoro, Jamshoro, Pakistan
    Grade/Score: 00000
  • Social Activist
    Dec 2018
    Youth Parliament, Karachi, Pakistan
    Grade/Score: 00000
  • Ready Range - DMO Country Engagement
    Feb 2018
    Xerox, Karachi, Pakistan
    Grade/Score: 0
  • Xerox VersaLink Controller Service Training
    Dec 2017
    XEROX, Karachi, Pakistan
    Grade/Score: 0
  • Computer Basics Digital Literacy - Acknowledgement
    Dec 2017
    XEROX, Karachi, Pakistan
    Grade/Score: 0
  • Customer Skills 2015
    Dec 2017
    XEROX, Karachi, Pakistan
    Grade/Score: 0
  • Fax Fundamentals and Troubleshooting Training - Assessment
    Dec 2017
    XEROX, Karachi, Pakistan
    Grade/Score: 0
  • Integrated Office Finisher Service Training
    Dec 2017
    XEROX, Karachi, Pakistan
    Grade/Score: 0
  • Office Finisher LX Service Training
    Dec 2017
    XEROX, Karachi, Pakistan
    Grade/Score: 0
  • Providing Outstanding Customer Service
    Dec 2017
    XEROX, Karachi, Pakistan
    Grade/Score: 0
  • Solid Ink Technology Support Training
    Dec 2017
    XEROX, Karachi, Pakistan
    Grade/Score: 0
  • Xerox AltaLink Controller Service Training
    Dec 2017
    XEROX, Karachi, Pakistan
    Grade/Score: 0
  • Xerox VersaLink 1.1 Controller Update Analyst Training
    Dec 2017
    XEROX, Karachi, Pakistan
    Grade/Score: 0
  • Xerox VersaLink 1.1 Controller Update Remote Support Training
    Dec 2017
    XEROX, Karachi, Pakistan
    Grade/Score: 0
  • Certificate of Continuing Education Completion
    Nov 2017
    CYBRARY, Karachi, Pakistan
    Grade/Score: 0
  • Competition in the Production Environment for New Hire Sales
    Nov 2017
    XEROX, Karachi, Pakistan
    Grade/Score: 0
  • Introduction to Office Printing Service Training
    Nov 2017
    XEROX, Karachi, Pakistan
    Grade/Score: 0
  • Title Introduction to Office Printing Support Training
    Nov 2017
    XEROX, Karachi, Pakistan
    Grade/Score: 0
  • Title Scan & Copy Fundamentals Support Training
    Nov 2017
    XEROX, Karachi, Pakistan
    Grade/Score: 0
  • Title Xerox Anti-Counterfeiting Training and Assessment
    Nov 2017
    XEROX, Karachi, Pakistan
    Grade/Score: 0
  • Creating a Culture of Superior Customer Service (Workshop)
    Jul 2016
    PTCL, Hyderabad, Pakistan
    Grade/Score: 00000
  • Arduino Based System Design Using Proteus (Workshop)
    Mar 2015
    University of Sindh, Jamshoro, Jamshoro, Pakistan
    Grade/Score: 00000
  • Diploma in Information Technology (01 Year)
    Jun 2010
    Wizards Computer & Academy Reliance Entity, Hyderabad, Pakistan
    Grade/Score: 00000
  • English Language Profecciancy Course (04 Months)
    Jul 2009
    Wizards Computer & Academy Reliance Entity, Hyderabad, Pakistan
    Grade/Score: 00000

Languages

  • English
    (Fluent - Full Knowledge)
  • Urdu
    (Fluent - Full Knowledge)