Competitive candidate have qualified M.Sc. Mass Communication and seeking a challenging position to practice professional skills and enthusiastically serve with best zeal up to the satisfaction of seniors.
Ensured customer service related activities are being done with in bench marked time.
Investigated the problems and resolve customers’ complaints.
Interacted with customers to ensure good communication and satisfaction with the Customer Service Team.
Performed Bio-Metric SIM Re-Verification related activities as per prescribed process at Telenor Sales & Service Centre, Islamabad.
Worked as a team player in a harmonized manner.
Archived the S&CS monthly sales / revenue targets.
I’ve done the suggestive selling to the visiting subscribers.
Ensured top of the line customer relationship management.
I’ve worked proactively, solution focused and service oriented.
Provided end-to-end resolution to customer queries.
I’ve performed my duties independently as well as a part of a team in challenging environment with high level of integrity.
While working on BVS project I’ve also attained excellent knowledge of computer software (CRM Siebel) as well as versatile knowledge on corporate culture and values.
Main Courses: Language & Communication, National & International Affairs, Print Media, Electronic Media, PR & Advertising, Research Methodology, Media Management and International Communication.
Main Courses: Introduction to Computing, Economics, Introduction to Business, Principles of Marketing, Fundamentals of Public Relations, Journalistic Writing, Communication Skills, Advertising for Print and Electronic Media.