CSR (UK Out Of Hours)
Translation Empire, Pakistan
Job Description
About the job
FOLLOWING JOB OPPORTUNITY IS FOR MALES ONLY.
About the job:
UK’s leading Translation and Interpretation Company, TRANSLATION EMPIRE, is looking for a Customer Support Representative. Candidate must be proficient in English and must have exceptional communication skills. If you are passionate about delivering excellent customer service and have the necessary qualifications, we invite you to apply for this opportunity.
Job Responsibilities:
Manage/handle outgoing/incoming calls professionally.
Identify and assesses customers’ need to achieve satisfaction.
Giving follow-up calls to the customers at a specified date and time.
Stay up-to-date on product and service knowledge.
Follow communication procedures, guidelines, and policies.
Managing a large number of outbound calls.
Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes.
Job Specification
Qualification / Skills:
Excellent written and verbal communication skills, particularly in English.
1 - 2 years experience in Call Center Industry
Strong problem-solving and troubleshooting abilities.
Ability to remain calm and professional under pressure.
Strong attention to detail and accuracy.
Ability to work independently and as part of a team.
Comfortable with technology and ability to quickly learn new systems.
Ability to adapt to changing situations and priorities.
Positive attitude and commitment to providing excellent customer service.
Work mode:
Onsite.
Shift Time
UK Out Of Hours - 10 PM - 7 AM (Rotational Shift)
5 working days and 2 days off
Location:
Bahria Town Phase 7 Rawalpindi.
Salary:
Market competitive