Job Description
We deliver top notch IT services, ensuring network performance and simplifying technology for our clients. If you are great at troubleshooting and able to communicate effectively, translating technical jargon into non-technical terms, then we want you.
You will be responsible for maintaining user uptime and improving computing experiences through effective remote problem identification and resolution. You will also be responsible for providing exceptional customer service. You will receive tickets indicating a user support request, and you will identify and resolve issues.
Additional responsibilities include:
- Identifying, troubleshooting, resolving, and documenting user system issues
- Maintaining customer satisfaction in every step of the service delivery
- Installing, supporting, configuring, evaluating, maintaining, monitoring, and analyzing systems and software in a client network environment
- Utilizing remote monitoring and management software to resolve client requests
- Documenting, reviewing, and improving existing or new procedures and workflows
Job Specification
Bachelor’s degree, or equivalent combination of training and experience
Atleast 2 years of Technical Support experience
Previous Server Administration and Desktop Support experience, preferred
Operating System experience in the following:
XP, Vista, Win 7/8, Server 2003, 2008, 2012, SBS
Server hardware experience with the following:
Diagnostics, replacement/upgrades, monitoring, and RAID configuration
Intermediate server administration skills with domain configuration and maintenance
Windows server components, including:
Active Directory, Group Policy, SQL, & Exchange, RRAS
Background in business network troubleshooting, implementation, and VPN configuration
Ability to work with clients remotely with or without Remote Assistance Software
A+ / Network+ / Microsoft Certifications a plus
Automation Experience using VB, PowerShell, or a similar scripting technology, a plus