Customer Care Representative (Inbound Calls)
Transworld, Pakistan

Are you a motivated individual eager to develop and accelerate your career in customer care?. Transworld is looking for a Customer Care Representative (Inbound Calls) to join our team at our Phase 5 D.H.A, Lahore.

What You'll Be Doing:
• CCR will act as a liaison between company and its customers.
• Take ownership for effectively solving customer issues, complaints and inquiries.
• Keep customer satisfaction at the core of every decision and behavior.
• Provide support on CX operations and cross functional coordination within company.

What you ideally bring with you:
• You have very good oral and written communication skills as well as being friendly and empathetic.
• You will help to define and exemplify the extraordinary customer experience we pride ourselves on.
• You'll have plenty of opportunities as you answer incoming phone calls and emails from new customers.
• Being comfortable answering questions about our products or to place an order is essential.
• You will need to demonstrate strong attention to detail and a solid grasp of customer care policies and best practices.
• You'll be one of the first interactions our customers will experience with us – so being friendly and helpful is a must.
• Possess a courteous and professional phone manner.
• You should be able to listen to customers effectively to demonstrate that you understand and care about them.

Nice to have:
Prior Customer Service experience in a call-center environment.

Why work with us?
At Transworld, we’re always on the lookout for driven, talented and passionate candidates to join our diverse workplace. In return, we offer a challenging and dynamic environment where you can grow and develop your career with the right support, every step of the way. Our employees are at the heart of our business, and we believe that empowered, happy, and fulfilled Heroes are key to our success.

Our Benefits:
• Permanent Position
• Health Insurance (OPD & IPD)
• Gratuity Fund
• Paid Leaves

Our Office Timing:
• 8 Hours Inbound Routine/Roster Shifts

We’re looking forward to your application!

• We value "Becoming Better Together," so we're looking for a team player who is willing to help others and has strong interpersonal skills who is able to adapt to changes quickly.
• Exemplary verbal and written communication skills.
• Must be comfortable learning new technology, extremely organized, and detail oriented.
• Must be a self-starter who is ready, willing, and able to own and prioritize multiple tasks.
• Minimum Graduation

Job Rewards and Benefits