Company Overview:
Cheap Flights from UK LTD is a leading travel agency dedicated to providing affordable flight options to customers from the United Kingdom. With our commitment to exceptional customer service and extensive partnerships with airlines, we aim to make travel dreams come true while ensuring a budget-friendly experience for all travelers. We are now seeking a passionate and dynamic Travel Sales Specialist to join our team and contribute to our continued success.
Position: Travel Sales Specialist
Job Summary:
As a Travel Sales Specialist, you will be an integral part of our sales team, responsible for assisting customers in finding the best flight deals for their travel needs. You will offer expert advice, excellent service, and tailored solutions to ensure our customers have a seamless and enjoyable booking experience. Your goal will be to maximize sales and revenue while building strong, long-lasting relationships with our clients.
Responsibilities:
- Actively engage with customers via phone, email, and other communication channels to understand their travel requirements and preferences.
- Provide personalized flight options, itineraries, and travel advice based on customer needs, budget constraints, and destination interests.
- Offer promotional deals and special packages to entice customers and encourage them to book with Cheap Flights from UK LTD.
- Stay up-to-date with the latest airline offers, travel trends, and industry developments to ensure accurate and relevant information for customers.
- Handle booking inquiries, process payments, and issue tickets efficiently and accurately.
- Follow up with customers post-booking to confirm details, provide additional assistance, and address any concerns.
- Build and maintain strong customer relationships to encourage repeat business and positive word-of-mouth referrals.
- Collaborate closely with the sales team and other departments to achieve company sales targets and overall objectives.
- Maintain a comprehensive understanding of the company's booking system and policies to provide seamless customer service.
- Assist in resolving customer complaints and issues in a professional and timely manner.
- Contribute to team meetings and brainstorming sessions to optimize sales strategies and enhance the customer experience.
Requirements:
- Proven experience in a sales or customer service role, preferably within the travel industry.
- Outstanding communication skills with a strong command of the English language, both written and verbal.
- Excellent interpersonal skills and the ability to connect with customers to understand their needs.
- In-depth knowledge of travel destinations, airline routes, and current trends in the travel industry.
- Familiarity with reservation systems and booking platforms (experience with Amadeus, Sabre, or similar systems is a plus).
- Strong computer literacy and proficiency in Microsoft Office applications.
- Attention to detail and accuracy in handling booking inquiries, payments, and ticketing processes.
- Ability to work under pressure and meet sales targets while maintaining a positive attitude.
- Flexibility to work on a rotating schedule, including weekends and holidays, to accommodate customer demands.
- A passion for travel and a genuine desire to assist customers in creating unforgettable travel experiences.
Benefits:
- Competitive salary and performance-based incentives.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment with a focus on teamwork.
- Travel benefits and discounts for employees and their immediate family.
- Health and wellness benefits package.
If you are enthusiastic about travel, dedicated to delivering exceptional customer service, and eager to be part of a dynamic team, we invite you to apply for the position of Travel Sales Specialist at Cheap Flights from UK LTD. Join us in making travel accessible and enjoyable for everyone!