Customer Support Representative
Rocktech Digital , Pakistan

As a Customer Support Representative, you will be the primary point of contact for our customers, assisting them with inquiries, providing solutions, and ensuring a positive overall experience. You will play a critical role in building and maintaining strong relationships with our customers, understanding their needs, and acting as their advocate within the company.

Responsibilities:

As a Customer Support Representative, your main responsibility is to provide exceptional customer service to the customers.

Your job description may include:

• Responding to customer inquiries: You will be responsible for responding to customer inquiries and requests through various channels, including email, chat, and phone. You will need to be knowledgeable about the products/services, features, and policies to be able to provide accurate information to customers.

• Troubleshooting technical issues: You may be responsible for troubleshooting technical issues that customers may encounter. This may involve working with the development team to resolve complex issues.

• Resolving customer complaints: You will need to be skilled in managing customer complaints and concerns, working to find solutions that satisfy customers while still aligning with company policies.

• Documenting customer interactions: You will be responsible for accurately documenting customer interactions, including any issues they raise and how those issues were resolved.

• Collaborating with the development team: You may work closely with the development team to provide feedback on customer issues and help improve the overall customer experience.

• Staying up-to-date on product updates: You will need to stay up-to-date on product updates, and new features, and be able to communicate those changes to customers effectively.

Requirements:

• Previous experience in a customer support or customer service role is preferred.

• Excellent verbal and written communication skills with the ability to convey information clearly and concisely.

• Strong problem-solving and decision-making abilities, with the capacity to think quickly and provide effective solutions.

• Exceptional interpersonal skills and a friendly, patient, and empathetic demeanor when dealing with customers.

• Ability to multitask and prioritize effectively in a fast-paced environment, while maintaining attention to detail and meeting deadlines.

• Proficient in using CRM software and other relevant tools to manage customer interactions and maintain accurate records.

• Solid computer literacy, including proficiency in MS Office applications.

• Flexibility to work in shifts, including evenings, weekends, and holidays, as customer support may be required during these times.

• Strong team player with the ability to collaborate effectively with colleagues across departments.

• A strong commitment to delivering exceptional customer service and ensuring customer satisfaction.

Location: DHA Phase 8, Lahore

P.S. Candidates living in nearby areas are encouraged to apply.

Requirements:

• Previous experience in a customer support or customer service role is preferred.

• Excellent verbal and written communication skills with the ability to convey information clearly and concisely.

• Strong problem-solving and decision-making abilities, with the capacity to think quickly and provide effective solutions.

• Exceptional interpersonal skills and a friendly, patient, and empathetic demeanor when dealing with customers.

• Ability to multitask and prioritize effectively in a fast-paced environment, while maintaining attention to detail and meeting deadlines.

• Proficient in using CRM software and other relevant tools to manage customer interactions and maintain accurate records.

• Solid computer literacy, including proficiency in MS Office applications.

• Flexibility to work in shifts, including evenings, weekends, and holidays, as customer support may be required during these times.

• Strong team player with the ability to collaborate effectively with colleagues across departments.

Job Rewards and Benefits