- Proficiency in Business Writing
- Records Management
- Active Email & related tools usage
- Intermediate Level Microsoft Office Skills
- Conflict Resolution and positive verbal Communication
- Maintains data feed & workflow by ensuring data feed reach offshore team in a timely manner.
- Coordinate with Client’s onsite staff to resolve queries with a proactive approach.
- Study Primary level process & business knowledge to respond to basic queries from Client’s end.
- Communicate with multiple stakeholders to consolidate response from client in order to resolve low-impact issues.
- Administrative support to onshore & offshore team to ensure smooth process flow.
Flexible in working US Central Time zone (PKT 06-30 PM to 03-30 AM): Monday to Friday. Holidays are per US federal holidays.