Commitment to answer the call, fax or email in a timely manner
Understanding customers needs to offer the most appropriate products
Building long term customer relationships.
Ensure timely resolution of queries/complaints/ loss/ damage/Back On Hires Liaising with all parts of Speedy to ensure customer satisfaction is exceeded
Ensure accuracy of information within all systems
Follow all agreed processes and procedures both Speedy and customer
Excellent management of Operations Schedule
Providing details of any major site closures or orders placed
Selling the benefits of new products and attempting to up-sell existing products
Actively looking to make improvements both personally and for the business
Actively suggest improvements and better ways of working
Job Specification
Team Player
Problem Solving
Attention to Detail
Excellent Customer Service Skills
Capable of developing strong relationships
Taking ownership and responsibility
Competent levels of IT understanding
Strong analytical and problem solving skills combined with excellent communication skills
Able to deliver excellent customer service, externally and internally