Umrah Consultant
Flight Connection Travel & Tours, Pakistan

• Handle clients appearing in office to get Umrah services.
• Provide detailed information on the different Umrah services to the clients.
• Provide available services according to the requests received from the clients.
• Provide tickets date change and refund services, if possible, for the tickets and hotel vouchers provided to/by clients if they request for the mentioned services.
• ·Carefully make tickets/reservations, hotel reservations and other services taking responsibility for any mistakes made.
• Respond to emails received from the direct and corporate clients.
• Email tickets/ Hotel vouchers and other electronic documents to the different clients if required by the clients.
• Communicate with staff members online by Skype or discuss things whenever required in order to create team work for providing better services to the clients and avoiding confusions.
• Share information that can be of any business interest for authorities and provide suggestions on how to improve business.

• Must have knowledge of Umrah including location of hotels in Makkah and Madinah.
• Must have experience in dealing with clients requiring Umrah services.
• Should have experience in operating Abacus, Galileo or other GDS and be certified.
• Should have expertise in dealing with clients and possess good interpersonal skills.
• Should have good computer skills.

Job Rewards and Benefits