Customer Service Representative
Fonefluent LLC, Pakistan

IMPORTANT NOTE: This job is open only for Islamabad residents.

IMPORTANT NOTE: This job is open only for Islamabad residents.

IMPORTANT NOTE: This job is open only for Islamabad residents.

We are currently seeking motivated employees for hybrid positions in USA-based projects. The position's primary responsibility is to make outbound or inbound calls and assist customers as per need. You should be articulate, and conversational, have good typing/keyboard skills, and be comfortable with fast-paced work. Must have good Oral and Verbal communication skills.

• Providing the first level of support, responding to a high volume of calls and e-mails from customers.
• Assisting customers with a variety of questions, requests, and issues; effectively researching, documenting, tracking/monitoring customers’ requests and issues to ensure timely resolution.
• Effectively communicating technical concepts, while taking into consideration the varying degrees of customers’ technical experience.
• Accurately inputting documents and recording customer issues using CRM tools.

See the technical requirements below:

• PC running Windows 10 Pro or Windows 10 Home.
• Must have 8GB RAM with SSD, Core i3 or above
• USB Headset with noise-canceling microphone

What we offer:

• Competitive pay rate starting from 50K PKR Paid Bi-weekly
• Paid training

Qualifications:

• Excellent communication (in person, writing, and phone) and listening skills.
• Strong technical aptitude, analytical and problem-solving skills with knowledge of basic problem resolution/escalation processes.
• The ability to learn new software products and how to troubleshoot these products and services
• Strong attention to detail, a high degree of accuracy, and the ability to multi-task and prioritize.
• Ability to work efficiently and effectively with minimal supervision
• Bachelor degree required

Job Type: Full-time

Salary: From Rs50,000.00 per month

Ability to commute/relocate:

Islamabad: Reliably commute or plan to relocate before starting work (Required)

• Communication Skills
• Customer Service Operations
• Technical Know-How
• Efficient in Microsoft Ofiice
• Must be have grip on CRM tools

Job Rewards and Benefits