Position: Evening Customer Service Representative
Location: Karachi, Pakistan
Industry: Logistics
Responsibilities:
1. Respond to customer inquiries and provide accurate information regarding products, services, and promotions.
2. Handle customer complaints, issues, and escalations in a professional and timely manner.
3. Assist customers in placing orders, processing returns, and resolving payment-related queries.
4. Maintain a high level of product knowledge to effectively address customer needs and concerns.
5. Collaborate with various teams to ensure smooth order processing and delivery.
6. Maintain accurate customer records and update databases with relevant information.
7. Manage and prioritize multiple tasks while delivering exceptional customer service.
1. Excellent verbal and written communication skills.
2. Strong problem-solving abilities and a customer-centric approach.
3. Ability to work effectively in a fast-paced and dynamic environment.
4. Exceptional time management skills and the ability to meet deadlines.
5. Proficiency in using customer service software, databases, and Microsoft Office Suite.
6. Attention to detail and the ability to handle sensitive customer information with confidentiality.