Team Lead
Span Bpo, Pakistan
Experience
1 Year
Salary
20,000 - 25,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Any
Total Vacancies
2 Jobs
Posted on
Dec 24, 2014
Last Date
Jan 21, 2015
Location(s)
Job Description
This is the person who is responsible for managing a team of agents.
The Team Leader’s role is to ensure individual agents are performing against targets, reviewing their performance and coaching/training them to do so. The Team Leaders will meet on a regular basis with their Manager both to provide feedback but also to receive instructions or actions. The Team Leader is responsible for keeping their agents informed of what is happening in the center and anything that may impact on the agents. Team Leaders may also get involved in the recruitment of new agents or working on specific projects for the center.
The Team Leader’s role is to ensure individual agents are performing against targets, reviewing their performance and coaching/training them to do so. The Team Leaders will meet on a regular basis with their Manager both to provide feedback but also to receive instructions or actions. The Team Leader is responsible for keeping their agents informed of what is happening in the center and anything that may impact on the agents. Team Leaders may also get involved in the recruitment of new agents or working on specific projects for the center.
Job Specification
- Problem solving and analytic skills
- Leadership and management skills
- Administration and organisation skills
- Communication and interpersonal skills
- Computer literacy skills Microsoft Office / Windows environment
- Ability to prioritize and control workload of a team
- Ability to work as part of a team
- Must be available in night shift (9pm-6am)
- Fixed payroll will be given (20,000 - 25,000 PKR)
Job Rewards and Benefits
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