Job Description
Working with supplier of software products to promptly address any software issues
Investigating and resolving any problems that arise with software
Reading and understanding program code (particular Visual Basic and Crystal Reports) to assist with problem solving
Using SQL Server and SQL statements to assist with problem solving
Reading and interpreting error logs
Job Specification
Recording all details of support calls into system
Assisting customers to solve their business requirements
Reads and understands programme code (particularly Visual Basic and Crystal Reports) in order to assist with problem solving
Uses SQL Server and SQL statements to assist with problem solving
Works with team members to resolve customer issues and escalates to Services Team Lead where necessary
Addressing customer-specific development requests