Respond to customer inquiries and provide accurate information about our products/services.
Resolve customer complaints, issues, and concerns in a professional and timely manner.
Build and maintain strong customer relationships through effective communication.
Collaborate with other team members and departments to address customer needs and inquiries.
Maintain accurate customer records and documentation.
Previous customer service experience is preferred, but not required.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and a customer-centric mindset.
Ability to work in a fast-paced environment and handle challenging situations with patience.