Customer Service Executive
Clasica Wear, Pakistan
Job Description
As a Customer Service Agent, you'll provide top-notch support, resolving customer inquiries and issues with efficiency and a smile.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat.
Resolve customer issues and document interactions.
Maintain product knowledge and offer recommendations.
Collaborate with teams to address complex issues.
Qualifications:
Strong communication skills.
Problem-solving ability.
Basic computer skills.
Flexibility for shifts, including weekends.
Join us and help us deliver exceptional service to our valued customers!
Job Specification
Customer satisfaction
Required Skills for Customer Service Job:
Communication Skills: Excellent verbal and written communication skills are crucial for effectively interacting with customers and colleagues.
Empathy: The ability to understand and empathize with customers' needs and concerns, showing genuine care and concern.
Problem-Solving: Strong problem-solving skills to identify issues, find solutions, and ensure customer satisfaction.
Patience: Patience is key when dealing with challenging or upset customers. Remaining calm and composed is essential.
Product Knowledge: Thorough knowledge of the company's products or services to provide accurate information and assistance to customers.
Active Listening: The capacity to listen actively to customer inquiries, concerns, and feedback and respond appropriately.
Time Management: Effective time management to handle multiple customer inquiries and tasks efficiently.
Adaptability: The ability to adapt to changing customer needs and a dynamic work environment.
Conflict Resolution: Skills to de-escalate conflicts and find resolutions that satisfy customers and align with company policies.
Teamwork: Collaboration with colleagues and other departments to ensure customer issues are resolved promptly.
Technical Proficiency: Basic technical skills to navigate customer support tools, CRM systems, and troubleshoot common customer issues.
Proficiency in Microsoft Excel and Microsoft Word:
Microsoft Excel:
Data Entry: Proficiency in entering and organizing data in Excel spreadsheets.
Formulas and Functions: Ability to use basic formulas and functions for calculations and data analysis.
Data Visualization: Creating simple charts and graphs to present data visually.
Data Sorting and Filtering: Sorting and filtering data for analysis and reporting.
Microsoft Word:
Document Creation: Creating and formatting documents, including letters, reports, and memos.
Editing and Proofreading: Reviewing and editing documents for accuracy and clarity.
Formatting Skills: Ability to format text, apply styles, and use headers and footers.
Collaboration: Using features like track changes and comments for collaborative document editing.