Location: Karachi
Timings: 2:30 pm - 11:30 pm
No. of positions: 20
Salary: Basic + Comissions
Job Description:
- Conduct inbound and outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries.
- Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.
- Maintain compliance by use of proper policy, procedures, and scripts.
- Accurately record all details of communications and activities within the system.
- Proactively monitor and investigate accounts to locate pertinent information to aid collection.
- Identify cases for special handling according to company criteria, including legal actions and asset attachment.
- Maintain a clean and secure work environment.
- Ensure collection goals are obtained.
Qualifications:
- Must have done Graduation in Finance
- Must possess min 2 years of experience working in debt collection, finance or compliance department
- Detail-oriented, organized, efficient and able to multi-task.
- Proficient computer skills with working knowledge of MS Word, MS Excel, and MS
- Excellent english communication (verbal and written)
- Experience using third-party bank database systems an asset
- A collection or sales background is an asset.
- Bilingualism is an asset