About Us:
Workerzbpo is a reputable call center company offering excellent customer service solutions for Medicare & Health care and Internet services. We are seeking dedicated individuals to join our dynamic team as Customer Service Representatives (CSRs) to provide exceptional support to our clients.
Job Overview: As a CSR at Workerzbpo, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our clients. Our call center operates during evening and night hours, from 6:00 PM to 4:00 AM, in Saddar, Rawalpindi.
Qualifications:
For experienced candidates: Matric with relevant experience in customer service.
For fresh candidates: Minimum qualification of FA/FSC.
Experienced candidates will be given preference.
Proficient English communication skills are required, as this position involves US-based campaigns.
Key Responsibilities:
Handle inbound and outbound customer inquiries regarding Medicare, Health care, and Internet solutions.
Provide professional and courteous assistance to customers, addressing their concerns and questions.
Ensure accuracy and completeness of customer information in our systems.
Meet performance targets and maintain quality standards set by the company.