Customer Relationship Officers
Deewan-e-Khas Trading, Pakistan
Job Description
Job Description: Customer Relationship Officer
Deewan-e-Khas Trading, a leading integrated financial services group, is seeking fresh graduates to join our team as Customer Relationship Officers. As a Customer Relationship Officer, you will play a crucial role in building and maintaining relationships with our clients.
Responsibilities:
- Build and maintain strong relationships with clients, providing exceptional customer service at all times
- Act as the main point of contact for clients, addressing their queries and concerns in a timely manner
- Identify opportunities to upsell and cross-sell our financial products and services
- Assist clients in opening new accounts and provide guidance on utilization of our services
- Stay up-to-date with industry trends and provide clients with relevant information and updates
- Collaborate with other departments to ensure seamless client experience
Job Specification
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work independently and in a team
- Detail-oriented and organized
- Ability to handle and resolve customer complaints