Company Description:
AffinityVibez is a business management consultancy company having presence in Pakistan. We have matured from a narrowly-focused team to a well-established company. We work with businesses of all sizes, across a wide range of industries, to help them identify and solve problems, develop and implement new strategies, and make informed decisions.
Job Duties & Responsibilities:
- Provide excellent customer service and technical support to clients and customers via phone, email, and live chat
- Respond to customer inquiries and issues in a timely and efficient manner
- Troubleshoot and resolve technical issues with the services.
- Escalate complex issues to the appropriate department or team member for further assistance
- Document and track customer interactions and issues as per company policies
- Gather customer feedback and provide suggestions for improvements to products and services
- Participate in ongoing training and development to stay informed about new products and services
- Collaborate with other departments within the company to ensure a seamless customer experience
- Meet and exceed customer satisfaction metrics and goals
Salary + Benefits:
- Salary (As per the Interview)
- EOBI
- Provident Fund
- Monthly Performance based Bonus
- Appreciation based Lunch/Dinner/Trips
- Bi-Annual Increments + Performance-based Increments on Salary