Call Center Agent
Cogentro Global, Pakistan
Job Description
Company Description
Cogentro provides web-based software solutions for small to medium enterprises and individuals, offering accessibility and affordability.
Role Description
This is a full-time on-site role for a Call Center Operator located in Faisalabad. The Call Center Operator will be responsible for handling inbound and outbound calls, assist customers with inquiries, provide information about products and services, and follow call center scripts when handling different types of calls. The Call Center Operator will also be responsible for providing exceptional customer service, resolving customer complaints, and escalating issues to the appropriate department when needed.
Qualifications
Phone etiquette, communication, and customer service skills
Experience in customer support and contact centers
Excellent verbal and written communication skills in English and Urdu
Ability to work well under pressure and handle stressful situations
Good problem-solving skills and ability to think on their feet
Effective listening skills and ability to show empathy towards customers
Familiarity with CRM software and Microsoft Office
High school diploma or equivalent
Associate's or Bachelor's degree in a relevant field is a plus
Job Specification
Communications Skills, Process Operatio n Handling,Customer Service, Operations Problem Solving