1. Received CDRs from Carriers, Vendors or Operators are analyzed call wise as well as total minutes with respect to date and time to determine the disputed minutes or calls. 2. All the facts and reports of daily traffic are also shared with commercial department for their analysis and further process with Customers accordingly. 3. Customer IP Bounding is reconcile with Customers Named Bounding before the Mediation process. 4. Difference in minutes is forward to concerned department are person to fixed the Error. 5. Invoices are forward to the Account department for the Verification of Minutes and rates according to the Carriers. 6. Received Vendor Invoices are Reconcile minutes wise and rate wise. 7. The Dispute raised by the Carrier, Vendor or operators dispute are solved on immediate basis. 8. Import the CDRs into Database after cleaning the Raw CDRs. 9. Carriers and Vendors rate are received from the Commercial department through Emails of previous day. 10. After Mediate the Rate Sheet, rating process is run on the Mediated CDRs.
11. Traffic reports are delivered to the higher management. 12. Billing data, Mediated CDRs, Switch CDRs and databases are saved permanently as backup for Future used. 13. Data and Raw CDRs are also saved on daily basis for backup while the Databases are saved as backup after one month. 14. To get the CDRs of different Switches billing department has contact to the Technical department for the Authorization of Switch CDRs access.