Customer Service Agents
HRSI, Pakistan

Attending calls and answering product and service questions; suggesting information about other products and services.
Handling inquiries from customers.
Providing help and advice to customers using your organization’s products or services.
Communicating courteously with customers by telephone.
Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
Analyzing statistics or other data to determine the level of customer service your organization is providing.
Developing feedback or complaints procedures for customers to use.

Must be a graduate from HEC recognize university.
Sound knowledge of computers & internet with above average typing speed.
Responsive, dedicated and thrives in a fast-paced environment.
Ability to effectively resolve customer issues/ complaints with patience.
E-commerce knowledge would be considered a plus point.
At least 1-2 years of experience of Call Center Services.